Make Waves! subscribe to Marcia Zidle's free enewsletter
 
Lead by Design, Not Chance - Executive Leaders Executive Leaders
Drive Teamwork Up, Down and Around - Mid Level LeadersMid Level Leaders
Manage from the Outside In - Front Line LeadersFront Line Leaders
 
Best Practices: Smart Moves PresentationsPresentations
Coaching for High Impact, High Potential Leaders - Coaching 4 ResultsCoaching 4 Results
Your Career Future - Leaders at All LevelsYour Career Future
 
Articles - Leaders at All LevelsArticles
Handbooks - Leaders at All LevelsHandbooks
Resource to Media - Media CornerMedia Corner
 
About Us - Leaders at All LevelsAbout Us
Contact Us - Leaders at All Levels and Marcia ZidleContact Us
WABC - The Worldwide Association of Business Coaches - Click here to open their site in a new window

 

  

Power Articles

Are You Service Friendly?

Here are articles for front line leaders to help their employees take pride in their work and go that extra mile; to provide more reliable, responsive and remarkable service and to delight the customer, whether it's their job or not.

1. Walk in Your Customers' Shoes

  • The "3P" Experience
    Do you have repeat customers or regrettably "one-night stands?" Those who have positive product, people and process experiences (the 3P's), are more likely to recommend your organization and personally do business with you again and again.

    Note: This article can be customized with specific examples and tips for your organization or industry. Contact us to request an article for your publication, newsletter or website.

  • Are You Easy to Do Business With?
    What messages are you sending to your customers every day? Here's are four way to determine if you are easy or difficult to do business with and tips to design customer delight in to every aspect of your organization.
  • How Can We Better Serve Those We Serve?
    You don't have to be a huge corporation to cultivate a service culture. Check out 4 simple, strategies for small to medium size organizations that will prime the pump for great ideas.
  • Is the Customer at the Heart of Your Organization?
    The litmus test for being customer focused is fairly simple. Does everyone, not just sales or customer service, see the importance of the customer in everything they do? Take this quick quiz and rate your organization.

2. Deliver Delectable Service

  • Customers Have Long Memories
    Did you know that, on average, dissatisfied customers tell 10 people about their negative service experiences? Here are 3 guidelines for delivering outstanding service.
  • How to Handle a Service Emergency
    Responding to a customer's anger and frustration can be one of the most difficult communication situations. Stay in control by following the 6 easy guidelines.
  • Add Your Own Special Brand of Sauce
    There are no small jobs. No matter what you do, it is important to someone. It should also be important to you as well. See how Mary turned her job into an ambassador for her company
  • Customer Service Tips For the Front Line
    Little things don't mean a lot; they mean everything in customer service. Rate yourself and your staff on 35 customer service skills.
  • Positive Words: The Vocabulary of Service
    We all have heard that action speaks louder than words. But at times, words speak as loudly as actions. Here are examples of positive words that create positive customer experiences.

3. Power Up the People Engine

  • Get Rid of "It's Not My Job" Syndrome
    How do you make service a really big deal and prevent "It's not my job" from happening in your organization? Here are 3 ways to develop people's commitment and enthusiasm.

    Note: This article can be customized with specific examples and tips for your organization or industry. Contact us to request an article for your publication, newsletter or website.

  • How to Encourage Everyone to Do Their Best Work
    Don't underestimate the need people have for recognition. Here are 4 quick and easy ways to praise and bring a smile to everyone's face.
  • Do Your People Feel Like Hired Hands or Business Owners?
    Would you like your employees take pride in their work and feel accountable for the organization's future? Here is how one well known airline creates a feeling of ownership.

Additional resources to ring your customer's bells:

Take a look at our other 5 Minute Power Bites. These articles offer the best practices in effective leadership, teamwork, customer service and career management.

Make sure you sign up for Make Waves!, our free e-newsletter on how to lead better, faster and smarter. Bonus: 35 page ebook 101 Bite Size Leadership Tips with a BIG Impact!

Note to Editors:

Would you like to reprint any of these articles in your trade journal, newspaper, website, company newsletter or e-zine? If so, here is our reprint policy:

  1. Contact us if you plan to make changes in content, length, or emphasis.
  2. Always include the copyright/credit paragraph that contains copyright and contact information.
  3. If you use the article on a website, please link "LeadersAtAllLevels.com" to "http://www.LeadersAtAllLevels.com" and please use "Leaders At All Levels" as the title attribute of the link.
  4. Drop us a quick e-mail indicating what article you are using and how you're using it. (We like to know which ones are hitting the mark.)